1. Introduction

First Meridian Management, LLC (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information obtained through text messages, phone calls, and related tenant communications.

We use text messaging as a convenient and efficient way to communicate with prospective and current tenants about property management and rental services.

2. Information We Collect

• Contact Information: Name, phone number, and email address.
• Property Information: Details related to your rental inquiries, lease, or maintenance requests.
• Message Content: Text message content related to scheduling, property showings, rental applications, or maintenance coordination.
• Usage Data: Message timestamps and delivery confirmations (where applicable).

We do not collect sensitive personal information such as social security numbers or financial account information through text messaging.

3. How We Use Your Information

• Responding to property inquiries and scheduling showings.
• Sending reminders and updates about open houses or appointments.
• Providing maintenance or service notifications.
• Delivering important tenant communications, such as rent reminders or emergency notices.
• Following up on rental applications or property interest.

We will never sell or share your personal information with unaffiliated third parties for marketing purposes.

4. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect the personal information we collect. Only authorized staff have access to tenant communications, and data is stored securely within approved business communication platforms.

5. Your Choices and Rights

You may opt out of receiving text messages from us at any time by replying STOP to any message. After opting out, you may still receive essential non-marketing messages (e.g., maintenance or safety notifications) as permitted by law.

If you wish to access, update, or delete your information, please contact us using the details below.

6. Third-Party Services

We use reputable third-party communication tools (such as Quo, or similar services) to send and receive text messages. These providers have their own privacy and data security policies, which govern how they handle transmitted data. SMS data won’t be shared with anyone except our texting service provider.

7. Contact Us

If you have questions or concerns about this Privacy Policy or our communication practices, please contact:

First Meridian Management, LLC
Email: info@fmmrentals.com
Phone: 440-345-6366
Website: www.fmmrentals.com